Admissions that no longer wait on a missing consent form
A hospital admissions office assembling patient files from referrals, payers and patients themselves, where one missing page delayed a scheduled procedure.
Who they are.
A hospital admissions office. It assembles a patient file from three sources it does not control — the referring practice, the payer, and the patient — and has to have it complete on the morning of a scheduled procedure.
Anonymised at the client’s request. Client names are never disclosed without written permission.
What had to be solved.
Clerks re-read every file on the day of admission to confirm nothing was missing. A missing consent form was often discovered when the patient had already arrived, and clinical staff were pulled into administrative chasing.
What success looked like.
- Establish completeness days before the admission date, not on it
- Ask the patient or referrer once, for the exact missing page
- Keep clinical staff out of document chasing
What Ceertia does here.
A use case per procedure type, declaring the documents an admission file requires — including one signed consent per listed procedure. Files are checked as documents arrive, so the gap is known and requested while there is still time.
A signed consent form must be present for every procedure listed on the admission plan.
How it runs, step by step.
The file arrives with its documents, in any format, from whoever sends it.
Every page is identified and mapped against the expected document list. Missing documents, duplicates and out-of-scope pages are flagged on receipt.
Each rule asks the file a question and answers it directly on the documents, with page, zone and source text attached to the verdict.
The team approves, requests a fix, or rejects. No file is approved or rejected automatically.
What changed.
Admission day now starts with a file that is already complete. The consent form found missing at the bedside — the failure that cost the most and embarrassed everyone — largely stopped happening.
- Clerks re-read every file the morning of admission to confirm nothing was missing.
- A missing consent was discovered when the patient had already arrived.
- Clinical staff were pulled into administrative chasing.
- Files are checked as documents arrive, days before the admission date.
- The patient or referrer is asked for the exact missing page, once.
- Admission day starts with a file that is already complete.
Anonymised case. Client names are never disclosed without written permission. Figures describe the file volumes and checks in this scenario.
Other files, same engine.
A hospital revenue cycle team whose denial rate was driven by authorisations that had expired before the date of service.
Read the case → HealthcareEvery implanted device traceable to a valid certificateA hospital procurement and compliance function required to prove, per device, that documentation was complete and current at the time of use.
Read the case →See it run on your own files.
Bring one real file to a 30-minute demo. Watch the verification run, evidence on screen.