No intervention by an uncertified subcontractor
A network operator using subcontractors for field interventions, whose certification and insurance evidence was collected once and never revisited.
Who they are.
A network operator that carries out its field interventions through subcontracting firms. Each firm’s certification and insurance evidence was collected once, at contracting, and then trusted for years.
Anonymised at the client’s request. Client names are never disclosed without written permission.
What had to be solved.
An expired certification only came to light after an incident, and evidence per intervention could not be produced on demand. The operator was liable for work carried out by firms whose current status it could not confirm.
What success looked like.
- Check certification and insurance against each intervention date
- Block an intervention rather than querying the invoice afterwards
- Hold compliance evidence per intervention, not per contract
What Ceertia does here.
Twelve use cases across the intervention types. Each reads the intervention date and checks the subcontractor’s certification and insurance validity against that date, so an expired document stops the work order rather than the payment.
The subcontractor’s certification must be valid on the intervention date.
How it runs, step by step.
The file arrives with its documents, in any format, from whoever sends it.
Every page is identified and mapped against the expected document list. Missing documents, duplicates and out-of-scope pages are flagged on receipt.
Each rule asks the file a question and answers it directly on the documents, with page, zone and source text attached to the verdict.
The team approves, requests a fix, or rejects. No file is approved or rejected automatically.
What changed.
Compliance moved from the contract file to the individual intervention. Every intervention now carries stored evidence of the firm’s status on the day the work was done.
- Certification was verified at contracting, then trusted for years.
- An expired certification only came to light after an incident.
- Evidence per intervention could not be produced on demand.
- Certification and insurance validity are checked against each intervention date.
- An expired document blocks the intervention, not the invoice afterwards.
- Every intervention carries stored evidence of the firm’s compliance.
Anonymised case. Client names are never disclosed without written permission. Figures describe the file volumes and checks in this scenario.
Other files, same engine.
An operator activating subscriptions the day they are requested, on identity documents it had no time to verify properly.
Read the case → TelecomBusiness contracts signed by someone entitled to signAn operator onboarding business customers, where a contract signed by the wrong person meant an unenforceable agreement.
Read the case →See it run on your own files.
Bring one real file to a 30-minute demo. Watch the verification run, evidence on screen.