Same-day activation without same-day risk
An operator activating subscriptions the day they are requested, on identity documents it had no time to verify properly.
Who they are.
A telecom operator that competes on activation speed. It promises a subscription live the day it is requested, on identity documents supplied by the subscriber and verified by nobody.
Anonymised at the client’s request. Client names are never disclosed without written permission.
What had to be solved.
Speed and verification were treated as a trade-off: there was no time to check properly, so a reused identity document looked like any other. Fraud was measured after the fact, in bad debt.
What success looked like.
- Verify an intake fast enough not to slow activation
- Detect a document already used on another subscription
- Keep the activation decision with a person, on evidence
What Ceertia does here.
A use case for subscriber intake that runs in minutes: identity consistency across the document, the mandate and the contract, plus a portfolio check for documents already used elsewhere. A match is flagged with both subscription references.
Flag any identity document already used on another subscription, citing both subscription references.
How it runs, step by step.
The file arrives with its documents, in any format, from whoever sends it.
Every page is identified and mapped against the expected document list. Missing documents, duplicates and out-of-scope pages are flagged on receipt.
Each rule asks the file a question and answers it directly on the documents, with page, zone and source text attached to the verdict.
The team approves, requests a fix, or rejects. No file is approved or rejected automatically.
What changed.
Verification now takes about two minutes, so speed and checking stopped competing. Reused documents surface at intake, and the activation call stays with a person looking at sourced evidence.
- Activation speed was a commercial promise that made verification impossible.
- A reused identity document looked like any other.
- Fraud was measured after the fact, in bad debt.
- Verification runs in minutes, so speed and checking stopped being a trade-off.
- A document already used on another subscription is flagged immediately.
- The activation decision stays with a person, on sourced evidence.
Anonymised case. Client names are never disclosed without written permission. Figures describe the file volumes and checks in this scenario.
Other files, same engine.
An operator onboarding business customers, where a contract signed by the wrong person meant an unenforceable agreement.
Read the case → TelecomNo intervention by an uncertified subcontractorA network operator using subcontractors for field interventions, whose certification and insurance evidence was collected once and never revisited.
Read the case →See it run on your own files.
Bring one real file to a 30-minute demo. Watch the verification run, evidence on screen.